Refund Policy
Last updated: 16 janvier 2026
This policy describes the conditions under which refunds may be granted.
General Policy
Eligible cases for refund
Refunds may be granted in the following situations:
- Éligible
Billing error on our part
- Éligible
Major technical problem preventing service use for more than 72 consecutive hours
- Éligible
Unintentional double billing
- Éligible
Cancellation within 14 days of first subscription (without service use)
Non-eligible cases
Refunds do not apply in the following cases:
- Non éligible
Voluntary termination during subscription period
- Non éligible
Partial use of the service
- Non éligible
Change of mind after using the service
- Non éligible
Technical problems related to your equipment or Internet connection
- Non éligible
Non-use of the service by personal choice
Request process
To request a refund:
Contact our support at support@medecinlib.com
Provide your order number and problem details
We will review your request within 5 business days
If approved, the refund will be processed within 10 business days
Refund method
Refunds will be credited to the original payment method used at purchase. For credit card payments, processing time by your bank may vary from 3 to 10 business days.
Partial refunds
In some cases, we may offer partial refunds or service credits rather than a full refund, particularly in case of partial service use.
Contact
For any questions regarding our refund policy or to make a request, contact us at: support@medecinlib.com